LEGALMMAC Terms & Conditions
1. Booking
Customers must provide their name, address, valid email address and vehicle registration. A parking/location note is required so MMAC can assess whether the attended location is suitable.
2. Call-out and service payment
The call-out charge is calculated from the customer location and starts at a £10 minimum. For automatic online bookings up to and including 25 miles, the call-out charge is paid online. The actual service/work cost is paid in person after the job.
3. Automatic booking and over-25-mile requests
Automatic online booking/payment is available up to and including 25 miles. Requests over 25 miles require manual confirmation. MMAC may manually add the applicable call-out fee and send a payment request, or decline the request.
4. Cancellation and refunds
Customers may cancel for a refund of the call-out charge when cancellation is made more than 2 hours before the booking time. If cancellation is made less than 2 hours before the booking, the call-out charge is not refundable.
5. Location suitability
The vehicle must be located somewhere legal, suitable and reasonably safe for the work. MMAC reserves the right to cancel a booked repair where the attended location is unsuitable, unsafe or illegal. In such circumstances no refund of the call-out charge will be issued.
6. Availability
Appointment slots are unavailable by default and are opened by MMAC when available. A booked slot remains blocked and is not automatically reopened following cancellation or refund.
7. Additional work
Additional work may be identified on site. The completion workflow records whether extras were carried out and records parts, labour and total pricing. Work should be agreed before it is carried out where practicable.
8. Vehicle valuables
Customers are responsible for valuables and personal belongings left in or around the vehicle. MMAC is not responsible for valuables left in the vehicle.
9. Communications
MMAC uses email for automated booking confirmations, cancellation/reschedule notifications and final receipts. Automatic SMS notifications are not part of the current service.
10. Service completion
On completion, MMAC records the provider who accepted the booking, call-out charge, parts where provided, labour and total, and can issue a final emailed receipt with the MMAC branding and Google review link.
